Returns and Exchanges
Return Policy
- We offer returns and exchanges within:
- 7 days of purchase date for all in store purchases and in store pick ups
- 14 days of delivery date for all online purchases
- To be eligible for a return, merchandise must be in new, unused condition, in its original packaging/tags, and accompanied by a receipt.
- Shoes must be in new condition with no outsole or insole wear and must include the original box. We cannot return shoes that have been worn outside. If you are unsure about fit, please test them out inside.
- Final Sale items are not eligible for return or exchange. Please refer to 'PRODUCT INFO' for each item to ensure no product specific return policies apply.
Items that are final sale and exempt from return include:
- SALE ITEMS and items purchased with a promotional discount code
- Any items that are used or in worn condition
- Carbon-plated shoes - refer to product descriptions
- Items marked as FINAL SALE in the product description
- Skincare products, including Bodyglide, sunscreen, and deodorant
- Nutrition products with the seal broken
- Intimate products such as undergarments
- Gift cards
Holiday Exchange Policy
- Holiday gifts purchased between December 1-24, 2024, are eligible for exchange or store credit until January 3, 2025.
Damaged / Incomplete Orders
If you receive your order and it is damaged or incomplete:
Please reach out to us through our within 7 days of order delivery.
- Once we receive your request, we will do our best to get you a replacement item and will be in touch to let you know whether a replacement is available, and if not, what alternative options you have.
Defective Product
If you have purchased a product that you believe is defective:
Please reach out to us through our as soon as possible, and no later than within 30 days of purchase or order delivery.
- Providing us with as detailed a description as possible and images will help to expedite our review process. Our team will review your request and follow-up with you by email.
Online Return / Exchange Process
To initiate a return or exchange:
- Please reach out to us through our .
- We will email you to let you know whether your return has been approved.
We strongly recommend that you wait to hear from us before returning your product. We cannot guarantee a return until we have reviewed your request.
- Mail your order. Customers are responsible for paying return shipping.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and to confirm whether your refund has been approved.
- If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment.
- Refunds are made to the original form of payment, and can take up to 10 business days for your bank or credit card to process your return / exchange.
Shipping Costs for Returns and Exchanges
- Customers are responsible for paying return shipping costs.
- Original shipping costs are non-refundable.
- If you are exchanging an item, the time it takes for your exchanged product to reach you may vary based on your location.
Late or Missing Refunds
It can take up to 10 business days for your bank or credit card to process your return / exchange. If it has been more than 10 business days since we processed your refund, and you have not yet received your funds:
- Please check your account again.
- Contact your credit card company. It may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you've done all of this and you still have not received your refund yet, please contact us at west4th@runasyouare.co.